Terms and Conditions

Pimento Studios seeks at all times to provide a satisfactory and convenient experience for every client, one that you will want to tell others about.  As a formality, our company conducts business in accordance with the terms below. Please take the time to look over this information and feel free to contact us with any questions.

Purchase Orders—A verbal request by the client is sufficient to begin work on most projects, but a dedicated purchase order may be required at the discretion of Pimento Studios.

Deposits—50% deposit requirement is customary for most orders.

Pimento Studios starts working on a project upon receipt of a down payment.

Additional services come at additional fees, based on our hourly rates.

Delays in project completion may occur when:

» There is a delay in any payments
» The client requests further work, including changes in the scope, design, structure, or content of the project
» The client purchases an additional service related to the project
» There is a delay in the receipt of any materials from the client

Time frame estimates are approximate only and are subject to change at any time at Pimento Studio’s discretion.

Pimento Studios will under no circumstances be held responsible to satisfy unreasonable expectations or requests that lie beyond the scope of Pimento Studio’s offer of services to its client. It is Pimento Studio’s discretion to decide whether or not a request or an expectation is reasonable or lies within the scope of offer of services to its client. In other words, Pimento Studios will make all the necessary efforts to satisfy the client within the framework of its original agreement with the client, according to Pimento Studio’s understanding.

Cancellations—Orders cancelled after work has commenced will incur a fee of 50% of the total quote, or will be billed at an amount proportionate to the completed work (not to exceed the original quote), at the discretion of Pimento Studios.  Completed work will not be released until paid for.

Ownership of Work Produced—All work paid for by the client is available at an time for use without restrictions imposed by Pimento Studios, provided that the account is current.  However, no work will be released to clients with delinquent accounts, and work not yet paid for remains the property of Pimento Studios.  A nominal fee may be charged for providing additional copies of past work.  Please note that because a design may contain stock images or elements purchased under contract from third parties or which are common to other designs, Pimento Studios does not guarantee the eligibility of any design for use beyond that for which it was originally intended, nor do we guarantee the exclusivity of any portion of the design, except request of the client prior to completion of the work.

Graphic Design: Liability, Part 1—Under normal working conditions, clients receive either a bitmap/thumbnail Proof or a PDF Proof of the final artwork prior to (or with) the release of the Productions Files.  As detailed in the information included with each emailed proof, it is the responsibility of the client to examine this proof for accuracy (spelling and copy errors, color correctness, graphic elements, and every other aspect of the design/file contents), and to inquire about anything that is in any way unclear prior to giving approval.  Once approval is given on the Proof (or a Production Filed is accepted and used without a Proof having been supplied), the client or individual granting the approval or accepting the file assumes full responsibility for errors.  Neither Pimento Studios and its principals and employees, nor any other person involved in the creation, production, or delivery of the files will be held liable for any loss or damages (general, direct, indirect, special, incidental or consequential) arising out of the use of (or inability to use) the delivered Production File.  Acceptance or use of the final Production File under any circumstance indicates that the client has read and agrees to the above terms.

Graphic Design: Liability, Part 2— In the event that the delivered Production File (as opposed to the final product produced by using the Production File, which Pimento Studios does not produce and cannot accept responsibility for) is incorrect due to a specific, demonstrable variation from the Proof, liability on the part of Pimento Studios and its principals and employees is limited to a full refund for the cost of the artwork, or a free corrected file.  When using a supplied Production File for production, it is the responsibility of the client to request and thoroughly review preproduction proofs from the manufacturer or printer.  Neither Pimento Studios and its principals and employees, nor any other person involved in the creation, production, or delivery of the files will be held liable for any loss or damages (general, direct, indirect, special, incidental, or consequential) arising out of the use of (or inability to use) the delivered Production Files.  Acceptance or use of the final Production File under any circumstances indicates that the client has read and agrees to the above terms.

Promotional Use of Past Work—Like many other businesses, Pimento Studios uses past work to promote our services.  Unless covered by formal confidentiality agreements, please assume that any completed projects may appear on our website, in our portfolio, as examples or samples, or in various other promotional materials.  However, any particular requests from clients on this matter will be promptly and fully observed.

Payment Terms—Payment for all design work and/or products is due upon delivery, except by special arrangements for clients with a record of prompt payment.  Projects which have seen no activity for 30 days will be billed in an amount roughly commensurate with degree of completion, following a notice by email to the client.
At our discretion, clients may be required to provide a deposit or pay the full balance for an order prior to shipment/delivery.  Any such arrangements will be disclosed and agreed to by the customer in advance of acceptance of the order.

Late Payments—A 1.5% monthly service charge will be billed for late payments.  Work will not be released or produced for accounts with past due balances.  Clients with outstanding invoices more than 30 days late will be place on prepayment terms.

Delinquent invoices are turned over for collection at 90 days, without exception.  The collection agency will report non-payment to the three major credit bureaus: Equifax, Experian and TransUnion LLC.
Partial payments will not be accepted except by special arrangement.

Ethics—Pimento Studios reserves the right to refuse to produce any work that we consider a violation of conscience.  This includes, but may not be limited to, obscene language, base or pornographic material, any materials that promote hatred or gratuitously violent themes, or content that may be insulting or hurtful to others.  Pimento Studios exists to be a community asset, not just to make a profit, and we will decline to participate in any project that we feel is at odds with that aim.

Thank you for your business!